FAQs

✨ HULDRA β€” FAQs

πŸ“¦ Shipping

Do all orders include tracking?

Yes β€” all Huldra orders include tracking so you can follow your item's journey to you.


What is the difference between Standard Shipping and Premium Shipping?

πŸ“¦ Standard Shipping

The most economical shipping option, with tracking included.

πŸ’Ž Premium Shipping

Faster and more secure option, with full tracking and signature upon delivery.


How long does shipping take?

πŸ‡΅πŸ‡Ή Portugal

  • Standard: 1–3 business days
  • Premium: 24h–1 business day

πŸ‡ͺπŸ‡Ί Europe (EU)

  • Standard: 3–7 business days
  • Premium: 1–3 business days

πŸ‡¬πŸ‡§ United Kingdom

  • Standard: 4–8 business days
  • Premium: 2–4 business days

πŸ‡ΊπŸ‡Έ United States

  • Standard: 5–10 business days
  • Premium: 2–4 business days

🌏 Asia

  • Standard: 7–14 business days
  • Premium: 3–6 business days


May there be customs fees?

Orders shipped outside the European Union may be subject to customs fees or import taxes, depending on the destination country.


πŸ’Ž Handmade Items

Are all items exactly the same?

No. Each Huldra creation is handmade, making each piece naturally unique. Small variations in shape, texture, or appearance of the stones are part of the beauty and authenticity of handmade work.


What materials are used?

Huldra items are created with carefully selected crystals, natural stones, and artisanal techniques. Materials may include brass, waxed thread, polymer clay, wood, glass…


↩️ Returns & Situations

Can I return my order?

Returns can be requested within 14 days of receiving the order, except for personalized or custom-made items.


What do I do if the item arrives damaged?

If the item shows any structural flaw or damage related to transport, please contact us within 48 hours of delivery, accompanied by photos of the item and the packaging.


Is Huldra responsible for shipping delays?

After the order is dispatched, responsibility for transport passes to the selected carrier. Nevertheless, Huldra will always provide support in tracking and resolving shipping-related situations, whenever possible.


Item Care

How should I care for my item?

To preserve your item over time:

  • avoid contact with water, perfumes, and chemicals
  • store it in a dry place
  • handle natural stones with care

Each item has delicate handmade details and should be treated with care ✨